If the SD card is recognized in the card reader, please download the files using the reader and then reformat the SD card to see if that allows it to be recognized when connected via the camera. If you have a separate SD card slot or SD card reader to connect the card to the computer, please do so. If not, there is the possibility of a compatibility issue with the SD card. Not having any luck with any of the above tips? If using a HERO3+ or older, be sure Wi-Fi is OFF before plugging the camera into the computer. If this does not help, and you have access to another computer, try the other computer. 
Try restarting the computer and reconnecting the camera. If this doesn't work, try plugging in another USB device to check the functionality of the USB port. If you have another cable, please try that one. Try unplugging the cable and then plugging it back in. There is a loose connection somewhere. Get a computer to recognize a printer via usb for mac how to#
If you can see the USB symbol on the camera's LCD screen, but can't find the content on your computer, please refer to the appropriate article below for more information on transferring files from your GoPro camera to your computer, or watch our video tutorial on how to download your GoPro Photos and Videos. You should see the USB symbol on the front LCD screen, indicating the proper connection to the computer. Be sure that the camera is powered on when it is plugged in.If your computer is not recognizing the USB connection it could be one of a few things: Select if you want to use file transfer.Ensure that you have the correct setting applied in >.
Basically, the camera has the ability to be in GoPro Connect mode and MTP mode at the same time.
HERO10 Black has an automatic recognition for MTP and Webcam.
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